Looking For ServiceNow Application Support/Developer

Minimum Qualifications

Required Education and Experience

• BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
• Minimum of 7 years of professional experience in an IT technical or infrastructure field is required.
• Established understanding of Infrastructure and relative technologies.
• Proven abilities in problem management, process analysis and root cause analysis is required.

Experience Addendum ServiceNow Application:

• 5+ years’ experience with the design, build, and customization of ServiceNow applications and services is required.
• 3+ years’ experience with acting as a subject matter expert in the design, configuration and building on multiple projects is desired.
• 3+ years’ experience with writing technical specification documents for development, performing testing, and/or performing configuration management for the implementation, enhancement or upgrade solutions in a cloud hosted environment is desired
• Implementation and/or maintenance experience is required in at least 2 or more of the following ServiceNow modules in addition to ITSM: SPM, APM, CMDB, HRSD, Integrations, Flow Designer, Employee Center, ITOM, CSM, WSD, SecOps

Required Licensure and Certifications:

• 2 or more relevant technical/professional certifications required, including:

ServiceNow System Admin (CSA)

ServiceNow Application Developer (CAD)

1+ ServiceNow CIS Certifications

Required Minimum Knowledge, Skills, Abilities and Training:

• Excellent judgment in determining work and problem resolution priorities and approaches.
• Ability to handle multiple tasks, set priorities, schedule, and meet deadlines in a past paced work environment is required.
• Strong written and oral communication skills desired; Ability to develop and organize written documentation and procedures is required.
• Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
• General knowledge of Microsoft and UNIX operating systems required.
• Fundamental knowledge of networking and security technologies such as TCP/IP, DNS, firewalls, load balancing/proxies, authentication, single sign on desired.
• Basic knowledge of storage networks and technologies desired.
• Strong knowledge of testing and quality assurance methodologies desired.
• Healthcare industry experience is a plus