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Artech
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Customer Service Operation / Application Tech Support

Customer Service Operation / Application Tech Support

Artech

0 years

0 - 3 Lacs

gurugram

Posted:16 hours ago| Platform:

Apply

Skills Required

troubleshooting it support it helpdesk technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location:

Respond to client inquiries and provide timely technical support.
Diagnose and troubleshoot basic application or system issues.
Record and track issues using ticketing tools.
Collaborate with senior team members to escalate and resolve complex issues.
Maintain accurate documentation of client interactions and resolutions.
Learn and stay updated on company applications, tools, and processes.
Participate in training and development programs to enhance technical and soft skills.
Contribute to a positive, team-oriented work environment.

Skills & Qualifications:Must-Have:

Strong communication and interpersonal skills.
Basic understanding of IT concepts or software applications.
Eagerness to learn and grow in a technical support environment.
Customer-first attitude and problem-solving mindset.

Good to Have:

Familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk) optional.
Knowledge of Desktop Transformation or ITIL concepts.
Internship or academic project experience in a relevant domain.

Eligibility Criteria:

Recent graduate (any stream) with a strong interest in IT/Technical Support.
15 years of full-time education (Graduation completed).
Willingness to work in shifts if required.

What We Offer:

Comprehensive training and onboarding.
A supportive and inclusive team environment.
Career growth opportunities within technical and customer service tracks.
Exposure to enterprise-level systems and real-world problem solving.

NOTE- Get extra pay by working on holidays as well.

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