Job
Description
Job Title: Logistics Manager E-commerce Location: Newtown Kolkata, West Bengal Experience Required: 5–9 Years Department: Supply Chain / Logistics / Operations Employment Type: Full-Time Job Purpose: To manage and optimize logistics operations, ensuring smooth coordination between warehouses, courier partners, and customer deliveries for an e-commerce platform. The candidate will be responsible for overseeing last-mile delivery, reverse logistics, tracking performance metrics, and ensuring timely order fulfillment. Key Responsibilities: Oversee daily dispatch operations and track first-mile, mid-mile, and last-mile movement of shipments. Coordinate with 3PL partners (like Delhivery, Ecom Express, Shadowfax, Blue Dart, etc.) to ensure timely pickups and deliveries. Monitor and resolve order exceptions, delays, and customer escalations related to logistics. Ensure accurate documentation for shipments: invoices, e-way bills, packing slips, etc. Manage and monitor warehouse inventory, stock movement, and returns (RTOs). Analyze logistics KPIs like TAT (Turnaround Time), delivery performance, cost per shipment, etc. Handle reverse logistics: return pickups, quality checks, and restocking processes. Coordinate with customer support, warehouse, and finance teams for smooth order lifecycle. Recommend process improvements to reduce costs and enhance delivery experience. Ensure compliance with local transport, tax, and safety regulations. Required Skills & Competencies: Strong experience of e-commerce logistics workflows . Strong experience of 5-9 years in Logistics Management in ecommerce background. Hands-on experience with logistics dashboards, order management systems (OMS), WMS, and Excel. Familiar with service-level agreements (SLAs), shipment tracking, RTO/NDR handling , and courier performance. Excellent coordination, negotiation, and vendor management skills. Analytical mindset with ability to identify delivery gaps and resolve issues quickly. Strong communication and team management abilities. Educational Qualifications: Graduate in Logistics, Supply Chain Management, Business Administration, or a related field. MBA/PGDM in Operations or SCM (preferred). Preferred Industry Background: E-commerce, Courier/Express, Online Retail, FMCG logistics, or 3PL companies.
