Job
Description
Job Title: SAP SD Support / SAP SD Super User. Department: IT / Sales Operations Location: DLF Galleria Newtown, Kolkata. Company : Anmol Feeds Pvt Ltd. Reporting To: IT Manager Employment Type: Full-Time Working Days: 6 days Job Purpose: To provide first-level support and process optimization for the Sales & Distribution (SD) module of SAP , ensuring seamless sales operations, order processing, and integration with other functions such as production, inventory, and finance within a manufacturing setup. Key Responsibilities: Act as the first point of contact for SAP SD module-related issues raised by sales, dispatch, and customer service teams. Support day-to-day SAP SD transactions such as sales order creation, delivery, billing, credit management, pricing, and returns . Train and support end users in SAP SD functionalities and business processes. Troubleshoot and resolve issues in order-to-cash (OTC) cycle in coordination with the IT/SAP functional team. Collaborate with cross-functional teams (PP, MM, FI) for smooth process integration. Participate in system enhancements, testing, and rollouts for SAP SD-related changes. Document user manuals, SOPs, training materials, and FAQs. Assist in master data management: customer master, pricing master, material master (related to sales). Monitor and report on key performance metrics (sales order cycle time, delivery performance, etc.). Escalate complex issues to the SAP functional/technical team and follow up until resolution. Required Skills & Competencies: Strong understanding of SAP SD module and OTC process. Working knowledge of manufacturing sales processes and logistics. Familiarity with pricing, rebates, output determination, and credit control in SAP. Analytical thinking with problem-solving ability. Good communication skills and ability to train end users. Proficient in MS Excel and report generation. Educational & Experience Requirements: Bachelors degree in Engineering / Science / IT or related field. SAP SD certification (preferred but not mandatory). 2 - 5 years of experience in SAP SD support or as a Super User in an IT / Manufacturing /Retail or Distribution company. Experience in FMCG, chemicals, feed, pharma, or engineering sectors is a plus. Key Interactions: Sales & Dispatch Teams IT / SAP Technical Team Production & Inventory Management Finance / Accounts Receivable Logistics & Customer Service
