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ACME SERVICES PRIVATE LIMITED
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Logistics Executive - ( Dispute Management )

Logistics Executive - ( Dispute Management )

ACME SERVICES PRIVATE LIMITED

1 - 2 years

1 - 5 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

logistics executive logistics warehouse sop inventory management logistics management supply chain warehouse operations warehouse management logistics operations transportation inbound logistics supply chain management outbound logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Escalation Handling

Address and resolve escalated return issues from sellers related to damage, wrong return etc.
Analyse the root cause of issues and propose corrective actions to prevent recurrence.
Deal with logistics partners and manage disputes for marketplace seller
Candidate should be able to identify and control fraudulent activities in the network.

2. Seller Communication

Serve as the primary point of contact for escalated seller concerns via email and calls.
Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines.

3. Collaboration with Internal Teams

Coordinate with cross-functional teams such as logistics, finance, warehouse, brand management and technology to resolve seller concerns effectively.
Escalate critical or unresolved issues to higher management with detailed reports.

4. Process Improvement

Identify recurring problems and recommend process enhancements to improve the overall seller experience.
Contribute to the creation and revision of SOPs for escalation handling.

5. Compliance and Reporting

Ensure adherence to company policies and guidelines while addressing seller issues.
Maintain accurate records of escalations, resolutions, and trends. Generate reports to monitor key metrics and escalate insights to management.

6. Proactive Issue Resolution

Monitor seller feedback and proactively address potential escalations before they occur.
Educate sellers on policies, procedures, and best practices to minimize escalations.

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