Logistics Executive

Supervise the routing and business activities with dispatch team. Provide work instructions and coaching of immediate dispatch staff.

• Ensure the web-based dispatch routing software is efficiently assigning loads and delivery routes in a cost effective and customer service oriented process.
• Ensure Dispatch team is successfully routing delivery of loads to internal or external customers within company defined times.
• Ensure accurate data is maintained in the dispatch routing software and comply with all company policies and procedures.
• Manage the routing dispatch software for duplicate, invalid, and cancelled orders.
• Troubleshoot overfills and shortages at customer locations for cause and resolution.
• Oversee the coordination with Customer Experience and Sales on exceptions, rush orders and order changes.
• Oversee improvement in customer satisfaction and dispatch satisfaction.
• Ensure that dispatch personnel are effectively performing linked function between the Warehouse, Drivers, and customers.
• Communicate with management as needed to maximize efficiencies and resolve issues.
• Monitor specific reports including open order, delivered versus planned to ensure that all deliveries are being completed in a timely manner.
• Fill in as a Dispatcher / Route Planner when required.
• Ensures all phone calls and e-mails are handled in a timely, professional and courteous manner.
• Responsible for the completion of any special projects or the assignment of other duties as requested by management.

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund