Local Operation Project Analyst

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INTRODUCTION

Local Operation Project Analyst

OVERALL PURPOSE OF THE ROLE :

RESPONSIBILITIES:

IT Project Analyst

• Collaborate with project managers and stakeholders to define project scope, objectives, and deliverables

• Track project progress, timelines, and budgets using project management tools (e.g., MS Project, Jira, ServiceNow)

• Analyze project data and generate reports to support decision-making and performance tracking

• Identify risks and issues, and assist in developing mitigation strategies

• Facilitate meetings, document minutes, and follow up on action items

• Support change management and communication plans for project rollouts

• Coordinate with cross-functional teams including IT Operations, ServiceNow development team and other Business Units

• Ensure compliance with internal standards, policies, and governance frameworks

Qualifications Skills:

EDUCATION

• Graduated with a Bachelor s degree in Engineering, Science or Technology

• ITIL certification(s) will be an advantage

BEHAVIORAL COMPETENCIES:

• Fluent in English, the candidate should be able to work with autonomy in a multi-cultural environment and ready to face the challenges that Alstom has to offer.

• Ability to collaborate, influence and motivate cross-functional teams

• Ability and flexibility to adapt to change, including shifting and competing priorities

• Demonstrate a strong customer, quality, cost and delivery focus

• Demonstrate collaborative work approach with strong abilities in relationship management

TECHNICAL COMPETENCIES EXPERIENCE

• Should have at least 4 years of experience in IT, preferably in areas like on-site support or service desk

• Hands-on experience with end-user related technologies / domains is an added advantage and preferred

• Should have good communication, strong general management and inter-personal skills

• Demonstrates strong overall understanding of mainstream IT systems, planification, hardware, software and practices in order to effectively implement and support IT and End User Community.

• Should have sound understanding and relevant experience in managing ITIL processes and framework

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