Overview:
The role of Infrastructure Support in the IT/Systems sector is crucial for ensuring the smooth operation and maintenance of a company’s technical infrastructure. This position plays a vital role in supporting various IT systems, networks, and hardware, contributing directly to the company’s success by enabling efficient operations and minimizing downtime.
Responsibilities:
- Strong exposure in ITIL process (Incidents & Requests).
-
Excellent & Strong communication skill with Customer/Vendor.
-
Following Standard Operating Procedures for BAU support configure and maintain all applicable Servers.
-
Perform Health Check of UNIX Servers as per agreed schedules.
-
Closure of Tickets, issue resolution and managing services as per agreed SLA.
-
Performance monitoring & initiate actions for the servers & sub systems.
-
Taking actions against alerts within SLA.
-
Action to be taken to optimize Alert & events for permanent resolution.
-
Responsible of conduct meeting with customer and preparing MOM to the customer
-
Should be able to performing RHEL OS & Security, Open SSL vulnerability remediation on Production & Non Production.
-
Able to build a CI/CD pipeline Jenkins job to streamline all the manual operations
-
Must be hands on experience in monitoring application related infra alerts.
-
Applying the latest security, enhancement and regular patches to the Unix / Linux servers, along with management tools
-
Providing support for Unix / Linux incidents and service requests
-
Assisting with any firewall / DNS requests related to Unix / Linux servers
-
Performing research as required to implement any new Unix / Linux components that are required for project and operations related requests
-
Preparing project and operational documentation, such as Run Books and System Operating manuals
-
Coordinate between the client employees, Server/System Engineers and third party vendors/providers
-
Assisting the Project Manager by providing a technical project coordination role.
-
Abiding by Incident, Request including complying with the Service Level Agreements as documented in the Problem Severity matrix.
-
Create regular reports for Management requirements.
-
Basic shell scripting knowledge such as Bash or Python.
-
Able to perform tools installation in all the flavour of OS such as Big Fix Agent ,HPSA, Crowd Strike, Splunk agent.
-
Should have an experience in OS package upgrade and Kernel upgradation activities.
-
Able to resolve kernel panic and OS related issues.
-
Performing new file system creation or extension on Redhat Linux servers as per request.
-
User/group Administration tasks.
-
Should Provide action plan to DBA and Application team while utilize more CPU and Memory.
-
Basic knowledge of shell scripting while need to make our administrative task automation.
-
Preparing and Presenting RCA within customer committed timings.
-
Able to provide technical guidance whenever team needs to support.
Requirements:
Good Knowledge on Linux commands
Atleast 4-5yrs exp in Linux OS patching
Good knowledge on Infrastrutuce components and know on automation tool like Jenkins
