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Home
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Jobs in bengaluru
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Sonata Software
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Level 2 Engineer - IT Support

Level 2 Engineer - IT Support

Sonata Software

4 - 7 years

|

8 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

jamf mac systems windows sccm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Strong technical expertise in Windows, Mac systems, SCCM, JAMF
Experience with AV equipment support.
Extensive experience providing IT support remotely and face-to-face.
Good Knowledge Network concepts (servers, routers, access points, switches)
Good Knowledge in Windows Servers
Extensive experience directing and managing projects including managing specialist vendor relationships
Extensive experience supporting/administering many of the following: Windows 10, MacOS, SCCM, Jamf, Zoom, Microsoft Office365/M365 Teams, Okta, Intune, Microsoft 365, ServiceNow.
Good Knowledge of ITIL Foundation.
Proven track record in customer experience and vendor management.
Ability to resolve escalated technical issues and provide guidance to Level 1 engineers.

Preferred candidate profile

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Sonata Software

Information Technology and Services

Bangalore

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