Legal Support Specialist

Role Overview: As a Legal Bill Review Auditor, you will be responsible for understanding the nature and composition of legal and professional services work, job tasks, fees, and billing approaches to apply subjective analysis following system validation. You will continuously assess and organize daily workflow of auditable invoices to focus on those with the most potential for the highest achievable reduction of fees. It will be your duty to document, justify, and present recommended bill reductions on an invoice-by-invoice basis to Citi lawyers or other stakeholders for their approval prior to making invoice adjustments. You will also escalate appeals to proposed bill reductions to the LBR Program appeals process leader for resolution before making invoice adjustments. Collaboration with auditing colleagues and Program leaders in multiple regions to ensure auditing is conducted in line with Program goals, a shared auditing methodology, and a common global process will be essential. Additionally, maintaining quantified reports of completed auditing activity, invoice volumes, and reductions recommended to management on a regular basis will be part of your responsibilities. Key Responsibilities: - Understand the nature and composition of legal and professional services work, job tasks, fees, and billing approaches - Continuously assess and organize daily workflow of auditable invoices - Document, justify, and present recommended bill reductions on an invoice-by-invoice basis - Escalate appeals to proposed bill reductions to the LBR Program appeals process leader - Collaborate with auditing colleagues and Program leaders in multiple regions - Maintain quantified reports of completed auditing activity, invoice volumes, and reductions recommended to management Qualifications Required: - At least 3 years of experience as a financial auditor, bill review specialist, expense management, or financial quality assurance practitioner focused on professional services in the legal or financial services industry - Knowledge and experience reviewing or auditing legal services billings at a detailed, micro-level - Experience in producing basic reports or reporting packages displaying auditing metrics - Excellent detail-orientation, superior time management skills, and capability to handle multiple invoice reviews simultaneously - Experience with and previous exposure to common financial accounting functions, practices, and systems within the US, UK - Experience in law firm operations or banking legal operations or finance a plus - LLB or Bachelor's Degree required, advanced degree (JD, MBA) preferable - An ability to work independently and collaborate with people across cultures at a senior level using sound judgment, and with an understanding of how to operate effectively across diverse legal practices and businesses - Good written and verbal communication and analytical skills - Fluency in written and spoken, comprehensive English is required,