Legal Support Outsourcing (Exp in West Law Application)

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Role Overview:

Experienced and strategically minded Solutions CoE Manager to lead legal solutioning and project transitions within Legal Support Services practice. The ideal candidate will possess deep expertise in U.S. claims litigation processes, legal operations, client engagement and will play a critical role in pre-sales support, due diligence and capability buildout.

Key Responsibilities:

• Lead the solutioning and transition of legal support engagements from discovery to steady state
• Participate in client due diligence sessions and document “as-is” and “to-be” workflows
• Design and deliver pre-process and process-specific training for new engagements
• Work directly with client stakeholders (law firms or insurance carriers) to capture requirements and customize solutions
• Build and maintain reusable solution assets (SOPs, training decks, playbooks)
• Collaborate with delivery teams to ensure seamless knowledge transfer and ramp-up
• Stay up to date on U.S. claims litigation lifecycle, including subpoena processes, record retrieval, and paralegal workflows
• Partner with the platform team on features for internal LSS platform and integration with other (internal and external) platforms
• Support the sales team with pre-sales materials, RFPs, and client presentations

Required Qualifications:

• Bachelor’s degree in Law (LL.B or equivalent) from a reputed university
• 10+ years of experience in legal services, preferably in LPOs, U.S. law firms, or insurance legal departments
• Deep understanding of litigation support services, including:
• Legal Admin & Clerical Tasks
• Paralegal & Subpoena Processing
• Document Review & Record Retrieval
• Discovery Responses and Legal Drafting
• Strong client-facing communication skills
• Ability to lead and manage cross-functional teams during transitions
• Comfortable working U.S. EST hours