Legal Executive -Tele Recovery & Debt Recovery

Job Title:

Job Purpose:

The Legal Executive will be responsible for managing the legal and operational aspects of tele-recovery and debt collection from dealers/customers. This includes attending court proceedings, filing and following up on legal cases, engaging with defaulters to recover dues, and coordinating with internal departments to streamline the recovery process.

Key Responsibilities:

1. Legal Recovery Operations:

• Attend court hearings on a daily basis related to existing recovery cases.
• File new legal cases against defaulters while exploring amicable settlements.
• Work closely with legal counsel and update case statuses regularly.
• Ensure proper documentation and follow-up on all legal matters.

2. Tele Recovery & Customer Interaction:

• Counsel defaulting dealers/customers on the legal implications of non-payment.
• Conduct follow-ups and negotiate settlements over phone/WhatsApp/email.
• Categorize legal-stage dealers based on responsiveness and potential for recovery.
• Provide guidance to tele-callers based on case status and recovery stages.

3. Debt Collection Strategy:

• Develop and implement professional strategies for the recovery of overdue and bad debts.
• Aim to minimize the number of legal cases by facilitating proactive recoveries.
• Handle calls and coordinate with over 2000 dealers, focusing on those overdue by 180+ days.

4. Coordination & Reporting:

• Work in close coordination with the Marketing and Finance teams.
• Prepare and share regular MIS reports on recovery performance.
• Escalate critical recovery issues to management for timely decision-making.

5. Communication & Documentation:

• Maintain complete records of legal cases and recovery communications.
• Ensure all correspondences are documented via emails and WhatsApp.
• Participate in joint conference calls with customers and field staff.

Skills & Competencies Required:

• Strong understanding of debt recovery laws and legal processes.
• Excellent communication and negotiation skills.
• Fluency in English, Hindi, and Telugu.
• Ability to multitask and manage large case volumes.
• Proficient in MS Office and digital communication tools (email, WhatsApp).