Legal Executive -Tele Recovery & Debt Recovery

Job Description

Job Title: Legal Executive Tele Recovery & Debt Recovery Department: Legal Location: Hyderabad Employment Type: On-Roll Experience Required: 2 to 4 Years Educational Qualification: LLB (Bachelor of Laws) Languages Required: English, Hindi, Telugu Job Purpose: The Legal Executive will be responsible for managing the legal and operational aspects of tele-recovery and debt collection from dealers/customers. This includes attending court proceedings, filing and following up on legal cases, engaging with defaulters to recover dues, and coordinating with internal departments to streamline the recovery process. Key Responsibilities: Legal Recovery Operations: Attend court hearings on a daily basis related to existing recovery cases. File new legal cases against defaulters while exploring amicable settlements. Work closely with legal counsel and update case statuses regularly. Ensure proper documentation and follow-up on all legal matters. Tele Recovery & Customer Interaction: Counsel defaulting dealers/customers on the legal implications of non-payment. Conduct follow-ups and negotiate settlements over phone/WhatsApp/email. Categorize legal-stage dealers based on responsiveness and potential for recovery. Provide guidance to tele-callers based on case status and recovery stages. Debt Collection Strategy: Develop and implement professional strategies for the recovery of overdue and bad debts. Aim to minimize the number of legal cases by facilitating proactive recoveries. Handle calls and coordinate with over 2000 dealers, focusing on those overdue by 180+ days. Coordination & Reporting: Work in close coordination with the Marketing and Finance teams. Prepare and share regular MIS reports on recovery performance. Escalate critical recovery issues to management for timely decision-making. Communication & Documentation: Maintain complete records of legal cases and recovery communications. Ensure all correspondences are documented via emails and WhatsApp. Participate in joint conference calls with customers and field staff. Skills & Competencies Required: Strong understanding of debt recovery laws and legal processes. Excellent communication and negotiation skills. Fluency in English, Hindi, and Telugu. Ability to multitask and manage large case volumes. Proficient in MS Office and digital communication tools (email, WhatsApp).