Learning Manager System (LMS) Coordinator

Job Description

Bharatiya Jain Sanghatana: Bharatiya Jain Sanghatana (BJS), established in 1985 by social entrepreneur and strategic philanthropist Shri. Shantilalji Muttha, is a Nongovernmental Organization that has been exemplary in its work for over four decades. BJS has focused on addressing national issues such as education, watershed management, disaster response, and social development. Operating through a nationwide network of social entrepreneurs and a dedicated professional team, BJS has significantly impacted grassroots communities. The organization not only engages actively with central, state, and local governments but also collaborates closely with national level NGOs, influencing policy formulation and decision-making processes. Job Summary: BJS is looking for a dynamic Coordinator in the centralized LMS department to take ownership of providing comprehensive support and training for using LMS to internal content owners, program/department teams, and learners or external users. The ideal candidate will be responsible for managing LMS operations, creating and maintaining manuals and documentation, and ensuring a seamless user experience. Key Responsibilities: • Key Responsibilities: • LMS Coordination: o Manage and maintain the Learning Management System (LMS). o Coordinate with internal content owners to ensure timely updates and uploads of course materials. o Monitor system performance and troubleshoot issues as they arise. • Training: o Develop and deliver training sessions for internal content owners, program/department teams, and learners/external users. o Create training materials, including manuals, guides, and video tutorials. o Conduct regular training workshops and webinars to enhance user proficiency. • Helpdesk and Support: o Provide first-line support for LMS-related queries and issues. o Assist users with technical problems and guide them through troubleshooting steps. o Maintain a helpdesk ticketing system to track and resolve user issues efficiently. • Documentation: o Create and maintain comprehensive manuals and documentation for LMS users. o Ensure all documentation is up-to-date and easily accessible. o Collaborate with content owners to develop user-friendly guides and FAQs. • User Experience: o Gather feedback from users to identify areas for improvement. o Implement changes to enhance the overall user experience on Moodle. o Stay updated with the latest Moodle features and best practices. Qualifications, Experience and Expertise: • Bachelor's degree in education (master's degree preferred). • Proven experience with Moodle like LMS administration and support. • Proven experience of creating courses and training modules. • Ability to create clear and concise documentation. • Strong technical aptitude and familiarity with e-learning platforms. • Excellent communication skills for training facilitation and telephonic support. • Excellent listening and problem-solving skills with attention to details to address LMS requirements and user issues. • Customer-oriented mindset with a focus on user satisfaction. Preferred Qualifications and Experience: • Experience in a similar role within a big educational institution or corporate environment. • Certification in LMS administration or related areas. • Knowledge of instructional design principles. Note: BJS is an equal opportunity employer and does not discriminate based on race, color, religion, gender, disability or marital status. Show more Show less