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Fairmont Hotels &amp; Resorts
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Learning & Development Manager | NLG

Learning & Development Manager | NLG

Fairmont Hotels &amp; Resorts

3 - 5 years

|

6 - 11 Lacs

Posted:15 hours ago| Platform:

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Skills Required

Training Training delivery Quality standards Networking Training need analysis Customer service Budgeting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct/review training needs analysis annually and budget accordingly;
Plan training for future skill requirements and not just current;
Ensure development and implementation of annual training plan training to address and narrow the performance gap;
Maximise the use of Hotels Academic programs to address gaps in performance;
Deliver all brand customer service and quality standards training to all members of the team;
Maintain accurate reporting on the training delivery and learning programs implemented;
Evaluate the effectiveness of the training for ROI and ROE;
Seek feedback from participants and their managers for effectiveness of learning and development programs;
Create a learning environment where each person has a personal development plan;
Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
Co-ordinate cross exposure and project based learning for star talent;
Ensure all talent have access to learning opportunities;
Participate actively in the Certified Trainers Network

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Fairmont Hotels &amp; Resorts

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