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Description
Company Description Join us at Accor, where life pulses with passion! As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment. Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Hospitality is a work of heart , Join us and become a Heartist ®. Job Description Learning and Development Manager Novotel Lucknow Gomti Nagar & Mercure Lucknow Gomti Nagar Conduct/review training needs analysis annually and budget accordingly; Plan training for future skill requirements and not just current; Ensure development and implementation of annual training plan training to address and narrow the performance gap; Maximise the use of Hotels Academic programs to address gaps in performance; Deliver all brand customer service and quality standards training to all members of the team; Maintain accurate reporting on the training delivery and learning programs implemented; Evaluate the effectiveness of the training for ROI and ROE; Seek feedback from participants and their managers for effectiveness of learning and development programs; Create a learning environment where each person has a personal development plan; Follow up talent after attending Hotels Academies training programs to support the application of learning on the job; Co-ordinate cross exposure and project based learning for star talent; Ensure all talent have access to learning opportunities; Participate actively in the Certified Trainers Network Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Show more Show less
