At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Team Lead I is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Team Lead I is responsible for understanding contact center metrics and implementation of strategic goals and processes. Key Responsibilities Have the leadership capacity to lead larger customer contact center teams Have clear understanding of roles in supporting departments Handle stretch assignments designed to increase business acumen Participate in strategic development/succession planning meetings Develop/Execute strategic action plans designed for specialists Measure and monitor the effectiveness of educational deliverables Maintain productive working partnerships with various departments Manage relationship between various operational and support departments Create high performance environment for .

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