Lead - Virtual Relationship Manager

Position Description:

As a Lead Partner Connect, you will be responsible for driving strategic business planning, partner engagement, and cross-functional collaboration to accelerate growth across agency and broking channels. You will lead a team focused on partner relationship management and campaign execution, ensuring alignment with organizational goals and delivering a strong top-line and bottom-line performance.

Key Responsibilities:

• Build and maintain strong virtual relationships with agents and retail brokers
• Collaborate with internal teams to ensure seamless service delivery
• Prepare and analyze reports to track broker performance and identify areas for improvement
• Provide consultation on client queries and assist with portfolio management
• Business Planning & Strategy: Develop and execute central business strategies for agency and broking channels, aligned with national objectives and zonal needs.
• Partner Engagement: Build and nurture relationships with key partners and brokers to drive loyalty, satisfaction, and business growth.
• Revenue Growth: Drive top-line performance with a healthy business mix and strong bottom-line across all lines of business (LOBs) and products.
• Cross-functional Collaboration: Lead and coordinate strategic initiatives involving Actuarial, Underwriting, Marketing, Operations, and other teams to support channel growth.
• Manage partner escalations and liaising with central support for end-to-end solution
• Performance Monitoring: Track KPIs, analyze business trends, and recommend interventions to improve partner performance and profitability.
• Team Leadership: Guide and mentor, the Partner Connect team to ensure effective campaign execution, partner communication, and service excellence.

Qualifications & Experience:

• Experience: 812 years in business development, partner management, or strategic planning roles, preferably in insurance or BFSI sectors.
• Education: Graduate; MBA preferred.
• Certifications: Knowledge of IRDAI norms and insurance distribution frameworks

Key Competencies:

• Strategic Thinking & Execution
• Partner Relationship Management
• Business Analytics & Reporting
• Cross-functional Project Management
• Communication & Negotiation Skills

Behavioral Skills:

• Strategic Thinking & Execution
• Partner Relationship Management
• Business Analytics & Reporting
• Cross-functional Project Management
• Communication & Negotiation Skills
• CRM and Data Tools Proficiency