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Lead Technical Support

10 - 15 years

0 Lacs

ahmedabad gujarat india

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

support design migration automate documentation network security management escalation report routing cisco firewall ospf content filtering zscaler authentication ipsec vpn troubleshooting certification

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

RESPONSIBILITIES

  • Design, deploy and manage all related activities.
  • Handling migration projects.
  • Automate routine tasks to improve efficiency.
  • Documentation and SOP’s
  • Train and Mentor Operations team.
  • Implement and manage solutions.
  • Implement and manage tools – Network and Security Infra monitoring.
  • Troubleshoot issues with help of implemented tools.
  • Responsible for Problem Management and RCA’s.
  • Identify and address Network and Security infrastructure and related setup vulnerabilities.
  • Address Escalation for Operation team.
  • Regularly report Network, Security infrastructure and Services uptime.
  • Handle first level escalation.
  • Strong analytical and problem-solving skills.

Technical Skills And Experience

  • Strong knowledge in Firewalls, Load Balancer, WAF, Routing and Switching.
  • Experience in handling issues related to Malware, Virus, Ransomware.
  • Strong Firewalls product experience across vendor products, such as: Fortinet, Palo Alto, Checkpoint, Cisco ASA.
  • Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate, Palo Alto.
  • Routing/Switching/ Dynamic routing protocols (OSPF and BGP)
  • Content filtering – Zscaler, NetScope, IronPort WSA.
  • Multifactor Authentication – RSA, Forti Authenticator.
  • Web Application Firewall – Forti Web.
  • IPSEC/SSL VPN: FortiGate, Palo Alto, CheckPoint
  • Troubleshooting skills with Wireshark.
  • Certification: CCNA, CCNP, Good to have - CISSP, CISM

Qualifications

BE, B-Tech with 10-15 years of experiance

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