- PMP Certification (Mandatory); Prince2 or ITIL is a plus
Job Summary:
- Accops is seeking a results-driven and detail-oriented Project Manager with a strong track record in managing and delivering projects in Virtualization, End-User Computing (EUC), or related technology domains.
- The ideal candidate should have experience working with platforms such as Accops, Citrix, VMware, or Nutanix, and should be well-versed in customer-facing project execution, stakeholder management, and cross-functional coordination.
Key Responsibilities:
- Work as PMO for Customer Success organisation and drives Internal Transformation projects across Customer success teams as guided by leadership. Also do Internal stakeholder management while working hand in hand with Customer Success leadership.
- Lead end-to-end execution of Strategic/Critical Customer deployment and implementation projects for Accops product portfolio.
- Develop and maintain project plans, timelines, resource assignments, and communication strategies.
- Collaborate within Customer Success Organisation across Professional Services,Technical Support, CoE, Renewals and Customer Success Manager s Team to ensure post-implementation success and handover.
- Represent Customer Success and collaborate with Presales, Sales, Engineering, and Product Management teams for seamless project executions and handovers.
- Conduct kick-off meetings, manage scope, track milestones, and report progress to internal and external stakeholders.
- Ensure timely delivery of projects within scope, timeline, and budget, while maintaining high customer satisfaction.
- Identify and mitigate Project risks and Escalations in real-time.
- Provide project updates via status reports, dashboards, and executive briefings.
- Own customer communication cadence, including weekly reviews and stakeholder alignment.
- Adhere to organizational and industry-standard PM methodologies and governance.
Key Skills & Qualifications:
- 5+ years of experience in IT Project Management with a focus on Virtualization, VDI, or Infrastructure projects.
- Strong domain knowledge in Accops, Citrix Virtual Apps and Desktops, VMware Horizon, Omnissa , Nutanix.
- PMP Certification (mandatory).
- Hands-on experience with tools like MS Project, JIRA, Smartsheet, or Monday.com.
- Excellent understanding of project lifecycle, resource planning, and budgeting.
- Proven ability to manage cross-functional teams across geographies.
- Lead without direct reporting
- Strong communication, presentation, and negotiation skills.
- Ability to manage multiple mid-to-large scale projects simultaneously.
Preferred Experience:
- Previous experience working in a product-based tech company or Large system integrator.
- Exposure to End-User Computing (EUC), Secure Remote Access, or Zero Trust environments.
- Understanding of ITIL processes and service transition frameworks.
Why Join Accops?
- Work on cutting-edge remote access and zero trust security solutions
- Collaborate with a passionate, agile, and customer-first team
- Opportunity to work hand in hand with Leadership in transforming customer success and lead strategic enterprise deployments
- A fast-growing work environment with room for learning and leadership
Technical Skills Required
Mandatory:
- Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
- Knowledge in VAPT analysis & Security
- knowledge about security software such as DLP,firewalls (End point security are add on)
- Product and Application Support
- Good experience in product and application support with sound knowledge of networking and IT Infrastructure
- Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution
- Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc.
- Should have worked with any reverse proxy solutions
- Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc.
- OWASP Application Security Guidelines
- How typically big enterprise support product installation and upgrades are managed and how the patch management is done
- Knowledge of PowerShell scripting, Linux shell scripting, and Python
- Infra Support
- Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies,Remote Desktop services, IIS, FSMO roles.
- Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
- Work experience in Client-side operating systems -Windows 7,8,10 are must
- Very good Working knowledge in Linux & Mac operating systems
- Support Management and Tools knowledge
- Good knowledge of L1 and L2 Ticket tracking tools
- Good Knowledge of Service level management tools
- Should be able to manage escalations and the agreed and provided SLA for various clients
- Should be able to provide reports for any escalations, Root cause Analysis (RCA) ,Productivity reports
- Must make sure escalations are managed at root level and there is zero repeat escalations
- Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors)
- Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools,
- Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc
- Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products
Good to have:
- Knowledge of Windows kernel Drivers
- Kubernetes and Container technologies
- Prior experience in support ticketing tools and process
- Experience in documentations
- Certifications - ITIL3 or ITIL4
Role and Responsibilities:
- To provide solutions, not workarounds
- Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required
- Make sure Support deliveries are under SLAs
- Provide Solution documents, KB articles & RCAs and make sure team members are following the process
- Proactively involve in escalations and make sure customer commitments are met
- Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution
- Good with Statistical data, analyze priorities and involve in the product improvement discussions
- work as a leader of special or Ongoing requirements
- Use appropriate judgement during critical environments.
- Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development such as creating scripts, simple solutions etc.
Soft Skills Required
Strong communication skills (verbal and written both) Logical bent of mind (Analytical) Strong verbal communication skills Senior Professional Services Consultant
Technical Skills Required
Mandatory:
- Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services.
- Strong understanding of Linux Operating system and proficient knowledge of fundamentals.
- Strong networking knowledge and familiarity with various monitoring and troubleshooting tools (Wireshark, Process Monitor, Nmap, debug view,etc).
- Infrastructure design
- Must have experience in any of the following technologies:
- VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy, Firewalls, etc.
- Secure Gateway -VPN / MFA/ IAM / ZTNA
Good to have:
- Cloud management skills
- Experience of working with a product (OEM) company in support or implementation or pre-sales
- Understanding of the Scripting languages: Bash Shell & PowerShell.
- Knowledge on Accops / Citrix/ VMware products.
Key Responsibilities:
- Co-ordinate with the customer and help design, deploy and roll out Accops Solution suites based on SoW.
- Managing relationship with internal and external stakeholders.
- Driving 360-degree communication with internal and external stakeholder s while being engaged with the project.
- Change Management in SoW with customer and product engineering team
- Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met.
- Manage multiple implementation projects simultaneously with the implementation team
- Plan overall execution and timely reporting of multiple projects
- Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team.
- Work with the product management team to improve the product by suggesting new features and enhancements.
- Open to travel to Client location.
Good articulation skills Solution designing skills Team player & quick learner Technical Skills Required
Mandatory:
- Product and Application Support
- Must have good experience in product and application support with sound knowledge of Networking and IT Infrastructure.
- Must have worked on supporting any enterprise security applications like Zero Trust, Identity Management solution, Multifactor Authentication Solution
- Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc.
- Should have worked with any reverse proxy solutions
- Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc.
- Must have knowledge of OWASP Application Security Guidelines.
- Must know how typically big enterprise support products installation and upgraded are managed and how patch management is done.
- Knowledge of PowerShell scripting, Linux shell scripting, and Python
- Infra Support
- Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies,Remote Desktop services, IIS, FSMO roles.
- Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
- Work experience in Client-side operating systems -Windows 7,8,10 are must
- Very good Working knowledge in Linux & Mac operating systems
- Good knowledge of Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analyzing, Prior experience in working with Wireshark,Nmap, http analyzer, Debug view, etc.
- Knowledge of VAPT analysis and security
- knowledge about security software such as DLP, and firewalls (Endpoint security is added)
- Support Management and Tools knowledge
- Good knowledge of L1 and L2 Ticket tracking tools
- Good Knowledge of Service level management tools
- Should be able to manage escalations and the agreed and provided SLA for various clients
- Should be able to provide reports for any escalations, Root cause Analysis (RCA) ,Productivity reports
- Must make sure escalations are managed at root level and there is zero repeat escalations
- Must Have Knowledge
- Virtualisation Technologies - Citrix, VMware, Red Hat, etc.
- OS Knowledge - Microsoft/Linux
- Expert-level Troubleshooting and Analytical skills
- Medium to expert level knowledge on Microsoft Active Directory, Networking, Cybersecurity, etc.
Nice to have:
- Knowledge of Windows kernel Drivers
- Kubernetes and Container technologies
- Prior experience in support ticketing tools and processes
- Experience in documentation
- Certifications - ITIL3 or ITIL4
Role and Responsibilities:
- To provide solutions, not workarounds
- Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required
- Make sure Support deliveries are under SLAs
- Managing the Team under you.
- Provide Solution documents, KB articles & RCAs and make sure team members are following the process
- Proactively involve in escalations and make sure customer commitments are met
- Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution
- Good with Statistical data, analyze priorities and involve in the product improvement discussions
- Work as a leader of special or ongoing requirements
- Use appropriate judgement during critical environments
- Reproduce customer issues and if required, analyse the root cause; Check and verify any viable solutions available other than development such as creating scripts, simple solutions etc.
- Open to travel to client location for escalation.
Strong communication skills (written and Verbal)
