Lead Technical Product Ops Specialist

As a Customer Experience Senior Consultant at UKG, you will play a pivotal role in delivering UKG Emerald for our top segment customers across various countries. Your primary responsibility will be to provide Architecture guidance, Innovation services, Design and Implementation support, Cybersecurity, Data, and Integration services for our cloud premium offering. In this role, you will collaborate closely with customers to understand their strategic business goals, processes, industry norms, and technological advancements. Your expertise will drive business and IT planning sessions with customers, architect customer engagement models, deliver services to top segment customers, design comprehensive integration architectures, and develop operational and release strategies. To be successful in this role, you should possess a Bachelor's degree in computer science, Information technology, engineering, or related fields, along with at least 5 years of experience in Solution and Software Support for Cloud solutions and Operations. Knowledge of UKG solutions such as UKG PRO, WFM, and READY is advantageous. Proficiency in cloud architecture, integration, analytical skills, problem-solving abilities, and effective communication with technical and non-technical stakeholders are essential. As we continue our journey at UKG to become a global leader in workforce management and human capital management, we are committed to fostering a diverse and inclusive workplace. If you require disability accommodation during the application and interview process, please reach out to UKGCareers@ukg.com. Join us at UKG and be part of our mission to inspire every organization to become a great place to work through our innovative HR technology solutions.,