Lead Systems Analyst

About the role

We are seeking a highly skilled Lead Systems Analyst
to oversee and optimize access management operations, ensure compliance, anddrive efficiency in identity and access management, account creation, ticket

You will be responsible for

Access Management & IT Operations:

• Manage and resolve tickets efficiently, ensuring prompt issue
  resolution.
  


• Monitor and track all access-related requests to ensure they are
  addressed and resolved on time.
  


• Execute and maintain incident management processes.


• Utilize SQL for data analysis and reporting.


• Develop and execute PowerShell scripts to automate team activities
  and improve efficiency.


• Organize and conduct onboarding inductions, ensuring timely account
  creation.


• Conduct periodic audits of tickets and analyze reopened cases to
  identify and address process gaps.


• Ensure compliance in governance for different types of accounts.


• Prepare weekly reports and presentations for senior management and
  stakeholder meetings.


• Coordinate and lead team meetings and discussions with various stakeholders.


• Foster strong relationships with cross-functional teams to ensure
  seamless communication and collaboration.

Leadership & Team Management: