Lead Specialist,CX, Taste

Dsm Shared Services India

5 - 10 years

8 - 11 Lacs

mumbai

Posted:9 hours ago| Platform:

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Skills Required

supply chain sap demand planning nutrition talent acquisition analytical process improvement weaving customer experience continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate and optimize Order-to-Cash processes to ensure seamless customer experience and efficient delivery.
Accurately capture and manage customer demand, aligning it with internal planning and supply teams.
Identify and resolve supply chain challenges, ensuring on-time fulfillment of customer orders.
Serve as the primary liaison between customers and internal teams, ensuring transparent, proactive communication.
Lead monthly demand planning cycles based on customer input and market dynamics.
Manage customer non-conformities, drive root-cause analysis, and implement corrective actions for continuous improvement.

We bring:

A team of diverse employees who aren t afraid to think outside of the box.
A truly global and collaborative team that cares about the experience of our employees.
The encouragement you need to develop and achieve personal growth.
A role that is crucial on projects and allows you to build your brand.
A caring and supportive environment where you re empowered to grow and share your ideas.

You Bring

Graduation or post-graduation (preferably MBA/PGDBM).
5-10 years of experience in supply chain and/or customer experience roles.
Strong business acumen with proven leadership, collaboration, analytical, and communication skills.
Demonstrated accountability and initiative in decision-making and process improvement.
A customer-centric mindset with a focus on problem-solving and proactive service delivery.
Proficiency in SAP and related supply chain tools.

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