Lead Software Implementation

In this role of Lead Software Implementation at our high-growth startup, you will play a crucial role in deploying our AI-powered SaaS solution for mid to large B2B enterprises. Your responsibilities will include driving the implementation lifecycle, engaging with client leadership, orchestrating cross-functional teams, managing risks and timelines, championing user adoption, being the voice of the customers, and driving retention and impact. You should have at least 5 years of experience in software implementation in B2B SaaS, strong project management and stakeholder engagement skills, domain exposure to manufacturing, distribution, or supply chain, technical expertise in software, APIs, and cloud platforms, exceptional problem-solving abilities, and excellent communication skills. A degree in Engineering / Computer Science or equivalent is required, and a Tier-1 academic pedigree and/or MBA from a reputed institution is a plus. - Own the Implementation Lifecycle: Drive deployments from scoping to go-live, ensuring every milestone delivers value. - Engage with Client Leadership: Collaborate with senior stakeholders to understand business requirements and customize solutions. - Orchestrate Cross-Functional Teams: Coordinate with internal product, tech, and support teams to deliver integrated, high-performance solutions. - Manage Risks & Timelines: Proactively track dependencies, flag bottlenecks, and keep projects on schedule. - Champion User Adoption: Conduct engaging training sessions, onboarding workshops, and post-launch optimization. - Be the Customers Voice: Translate client feedback into actionable insights for our product roadmap. - Drive Retention & Impact: Ensure every deployment delivers tangible ROI, securing long-term client relationships. In this role of Lead Software Implementation at our high-growth startup, you will play a crucial role in deploying our AI-powered SaaS solution for mid to large B2B enterprises. Your responsibilities will include driving the implementation lifecycle, engaging with client leadership, orchestrating cross-functional teams, managing risks and timelines, championing user adoption, being the voice of the customers, and driving retention and impact. You should have at least 5 years of experience in software implementation in B2B SaaS, strong project management and stakeholder engagement skills, domain exposure to manufacturing, distribution, or supply chain, technical expertise in software, APIs, and cloud platforms, exceptional problem-solving abilities, and excellent communication skills. A degree in Engineering / Computer Science or equivalent is required, and a Tier-1 academic pedigree and/or MBA from a reputed institution is a plus. - Own the Implementation Lifecycle: Drive deployments from scoping to go-live, ensuring every milestone delivers value. - Engage with Client Leadership: Collaborate with senior stakeholders to understand business requirements and customize solutions. - Orchestrate Cross-Functional Teams: Coordinate with internal product, tech, and support teams to deliver integrated, high-performance solutions. - Manage Risks & Timelines: Proactively track dependencies, flag bottlenecks, and keep projects on schedule. - Champion User Adoption: Conduct engaging training sessions, onboarding workshops, and post-launch optimization. - Be the Customers Voice: Translate client feedback into actionable insights for our product roadmap. - Drive Retention & Impact: Ensure every deployment delivers tangible ROI, securing long-term client relationships.