Job
Description
About this role: Wells Fargo is seeking a Lead Software Engineer We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. In this role, you will: Lead complex technology initiatives including those that are companywide with broad impact Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines Design, code, test, debug, and document for projects and programs Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals Lead projects, teams, or serve as a peer mentor Required Qualifications: 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: At least 5+ years of development experience within ServiceNow. Experience. ITSM Workspaces and predictive intelligence, Process Mining. with ITSM, ITOM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus. At least 8 years of experience integrating ServiceNow with other systems via APIs and Integration Hub. At least 4 years of experience with Flow Designer. Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules. Knowledge of business analysis processes and concepts. Experience with Agile development processes and methodologies. Experience working in a global setting. Experience working with implementation partners and managed service providers. Bachelor's degree in computer science, Information Technology, or a related field. Job Expectations: Ability to successfully lead a team and drive the success of ServiceNow initiatives. Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes. Excellent communication skills (both written and verbal) Strong interpersonal skills. Ability to build positive relationships with key stakeholders. Strong analytical and problem-solving skills. Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint. Focus on quality and attention to detail. Experience in ServiceNow ITSM module is a must. Other modules and latest implementation if ServiceNow is a plus. or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1. Technical Skills - ServiceNow IT Service Management (ITSM): Deep understanding of Incident, Problem, Change, and Request Management modules. ServiceNow Operations Management: Familiarity with modules like Event Management, Discovery, Orchestration, and ITOM (IT Operations Management). Incident & Problem Resolution: Handling major incidents, root cause analysis, and problem resolution. Change & Release Management: Managing change requests, approvals, and deployments in ServiceNow. Service Catalog & Self-Service Portal: Configuring and managing service requests. ServiceNow CMDB (Configuration Management Database): Maintaining and troubleshooting CMDB data for accurate service mapping. Automation & AI Integration: Implementing ServiceNow Flow Designer, Virtual Agent, and Predictive Intelligence for automating service operations. Monitoring & Event Management: Using ServiceNow Event Management to detect, prioritize, and respond to IT incidents. Performance Analytics & Reporting: Generating reports and dashboards to monitor service performance and SLAs. 2. IT Service Management & Process Knowledge ITIL Framework: Strong understanding of ITIL best practices for service operations. SLA & KPI Management: Ensuring services meet performance targets and SLAs. Knowledge Management: Creating and maintaining knowledge articles for quicker incident resolution. Service Resilience & Business Continuity: Ensuring IT services remain operational with minimal disruptions. 3. Soft Skills Incident Communication & Coordination: Clear communication with stakeholders during critical incidents. Analytical & Problem-Solving Skills: Diagnosing issues quickly and efficiently. Collaboration & Teamwork: Working across IT teams, vendors, and management. Customer Service Orientation: Ensuring end-user satisfaction through smooth IT service delivery. Relevant Certifications for Service Operations (ServiceNow Job Profile) 1. ServiceNow Certifications (Essential for Service Operations roles) (optional) ServiceNow Certified System Administrator (CSA) Foundational knowledge of ServiceNow, including ITSM basics. (Required) ServiceNow Certified Application Developer (CAD) For professionals customizing and extending workspace functionalities using JavaScript, UI policies, and scripting. (Required) ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) In-depth understanding of ServiceNow ITSM, including Incident, Problem, and Change Management. (Required) ServiceNow Certified Implementation Specialist IT Operations Management (CIS-ITOM) Covers ServiceNow ITOM, including Event Management, Discovery, and Orchestration. (optional) ServiceNow Certified Implementation Specialist Performance Analytics (CIS-PA) Focuses on dashboards and reporting, useful for monitoring service operations. (optional) ServiceNow Certified Implementation Specialist CMDB (CIS-CMDB) Covers CMDB best practices for accurate service mapping. (optional).
