Lead Software Engineer (.NET Core) - L3 Support

Job Description

Position Overview: We are looking for a Support Engineer L3 with 7+ years of experience in . NET Core and AWS, and a strong ability to debug and resolve complex and high-priority production issues. This role involves designing permanent fixes, mentoring L1 and L2 engineers, and addressing the most challenging problems under pressure. Must be able to openly collaborate with delivery teams, architecture, and operations. Must be open to working in shift if required. Key Responsibilities : Handle third-level and highest-priority production issues. Perform complex diagnostics, deep root-cause analysis, and permanent fixes. Develop and implement enhancement requests and patches for legacy components. Provide technical leadership, mentoring, and guidance to L1 and L2 engineers. Collaborate with delivery and architecture teams to resolve chronic issues. Prepare incident reviews, postmortems, and improvement plans. Open to working in shift if required Skills : Programming : C, . NET Core(expert) Environment: Visual Studio, Azure DevOps, Git, CI pipeline, code reviews. Support : Experience in incident, problem change, and release processes. Cloud : Experience with AWS services (such as EC2, S3, AWS CloudWatch etc. ) and Azure Qualifications: Bachelor degree in computer science or related disciplines. 7+ years of strong experience in application support with . NET Core and AWS . Familiar with cloud-native services and architecture (preferably AWS). Experience mentoring and guiding L1 and L2 engineers. Soft Skills: Ability to quickly debug, resolve, and respond to production issues under pressure. Collaborative team player who can handle responsibilities independently when required. Good communication skills for interacting with stakeholders and service delivery teams. Willingness to learn and adapt wo new technologies and responsibilities. Work Experience ASP. NET Core, AWS, Azure, Handle L3 Support