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Job Description: Role Title: AVP, Cloud Platform Operator (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This role will be part of the Cloud & Platform group part of CTO organization. Cloud team is responsible for the SYF public cloud platform & services. Govern health, performance, capacity, and costs of resources and ensure adherence to service levels Build well defined processes for cloud application development and service enablement. Role Summary/Purpose: Synchrony Financial is transforming the way we deliver IT Services, and with that we have a new opening for a Cloud Engineer - Platform. The Cloud Engineer will serve the vital lead role in implementing and running Cloud Platforms, and lead key critical components of the ramp up of cloud services. The qualified candidate is expected to have deep technical knowledge of Cloud Platforms, developed from previous experience in deploying such solutions in production environments Our Way of Working: We re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. Essential Responsibilities: Provide daily operational support for PCF related activities including platform monitoring, creation and maintenance of automation scripts, supporting application teams Establish and maintain continuous delivery pipelines in Concourse for deployment of Pivotal Cloud Foundry management Work with Incident Management, Problem Management, Configuration Management and Change Management Processes for all Cloud Services. Collaborate with internal technical resources and third-party vendors to resolve issues and to understand the causes behind the issues. Identify root causes in a timely and efficient manner, to minimize business impacts. Create, assess, update and maintain documentation pertaining to PCF platform Become an agent of change within customer organizations Qualifications/Requirements: Bachelor s degree in IT, Computer Science or MCA with 7+ years experience in Information Technology or in lieu of degree 9+ years of experience in Information Technology Minimum 2+ years IaaS experience (vSphere / ESXi / AWS / OpenStack / Azure / GCP) Minimum 2+ years experience with Jenkins, Hudson, Bamboo, TeamCity, and other Continuous Integration tools Expert knowledge of Linux / Unix / Windows systems Experience delivering at least one major PaaS service platform (Pivotal Cloud Foundry, AWS, Heroku, etc.) ITIL Experience with production systems and dealing with production issues A clear understanding of cloud service and deployment model Competence in using scripting + programming languages to automate frequently executed activities Strong understanding of containerization technologies Solid understanding of security/access control, scalability, high availability, and concurrency patterns Highly Recommended AWS Certifications: AWS Certified Solutions Architect - Professional Desired Characteristics: Experience installing, configuring and supporting Pivotal Cloud Foundry running on VMware vSphere, Amazon AWS, or other external cloud platform Provide operational assistance and guidance for Pivotal Cloud Foundry including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs. Establish and maintain continuous delivery pipelines for deployment of Pivotal Cloud Foundry and related products in a customers infrastructure Design and implement continuous integration and continuous delivery processes to deliver customer applications to production, fostering a culture of continuous process improvement Eligibility Criteria: Bachelor s degree in IT, Computer Science or MCA with 7+ years experience in Information Technology or in lieu of degree 9+ years of experience in Information Technology Work Timings: ( This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details .) For Internal Applicants : Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal, LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L09+ Employees can apply Grade/Level: 11 Job Family Group: Information Technology
