Scope:
- This role contributes to the end-to-end architecture, governance, and technical health of our Atlassian Cloud ecosystem, supporting reliability, scalability, and secure platform operations across Jira, Confluence, and Jira Align.
- You will actively participate in platform evolution through integrations, automation, and solution design that enable enterprise agile delivery, portfolio planning, and effective cross-functional collaboration.
- You will be involved in defining standards, optimizing usage, supporting license/app management, and strengthening team enablement through best practices, documentation, and analytics-driven insights.
Our current technical environment:
- Core Atlassian Cloud Tools: Jira Cloud Software, Confluence, Jira Align, Jira Focus, Jira Talent.
- Marketplace Apps: Rich Filters, ScriptRunner, BigPicture, Advanced Roadmaps, Tempo, Insight.
- Integration Tools: REST APIs, Webhooks, Azure AD, Okta, GitHub, Azure DevOps.
- Monitoring & Reporting: Splunk, Grafana, Power BI.
- Automation: Automation for Jira, Groovy scripting.
What you ll do:
Platform Architecture & Governance
- Define governance standards for Atlassian tools (permissions, security, compliance).
- Establish naming conventions, workflow standards, and guardrails to prevent technical debt.
Application Support & Optimization
- Provide L2/L3 support for Jira Cloud Software, Confluence, Jira Align, Jira Focus, and Jira Talent.
- Monitor platform health, performance, and capacity; implement scaling strategies.
- Manage upgrades, patches, and release governance for stability and compliance.
App Installation & Management
- Install, configure, and maintain Atlassian Marketplace apps and plugins (e.g., ScriptRunner, BigPicture).
- Evaluate and approve new apps based on security, compliance, and business need.
- Manage app lifecycle, including updates, compatibility checks, and vendor coordination.
Subscription & License Management
- Oversee license allocation and optimization for Jira Cloud, Confluence, and associated apps.
- Track subscription renewals, cost optimization, and compliance with vendor agreements.
- Implement usage analytics to ensure efficient license utilization and forecast future needs.
Integration & Automation
- Lead integrations with SSO/MFA, Azure AD, HR systems, and DevOps tools (GitHub, Azure DevOps).
- Design and implement workflow automation using Automation for Jira, ScriptRunner, REST APIs.
- Enable data synchronization between Jira Align and portfolio-level planning tools.
Reporting & Analytics
- Build advanced dashboards and reports for leadership visibility into delivery metrics.
- Implement KPIs and performance monitoring for platform adoption and business impact.
Security, Compliance & Audit
- Collaborate with Security and Audit teams to ensure SOX, GDPR, HIPAA compliance.
- Maintain audit logs and evidence for governance and regulatory readiness.
Disaster Recovery & Monitoring
- Define and maintain DR plans for Atlassian tools, test failover procedures.
- Set up monitoring dashboards and alerts for uptime, latency, and error rates.
User Enablement & Evangelism
- Drive training programs, documentation, and adoption campaigns for Atlassian best practices.
- Create self-service portals for common requests (project creation, permissions).
What we are looking for:
- 8-12 years of experience with Atlassian tools, with at least 3+ years in a lead or architect role.
- Strong expertise in Jira Cloud Software, Confluence Cloud, and Jira Align Cloud, including enterprise-scale implementations.
- Hands-on proficiency in workflow design, automation (Automation for Jira), scripting (Groovy, ScriptRunner).
- Deep understanding of agile frameworks (Scrum, SAFe, Kanban) and portfolio-level planning.
- Proven experience in SSO/MFA integrations, user provisioning, and access governance.
- Strong background in performance tuning, release governance, and automation-first delivery.
Preferred / Nice-to-Have:
- Certifications: Atlassian Certified Expert, Jira cloud Administration, Jira Align Practitioner.
- Experience with Jira Focus and Jira Talent for advanced workforce planning.
- Familiarity with CI/CD pipelines, DevOps practices, and integration with GitHub.
- Track record of delivering measurable business outcomes (improved throughput, cost optimization, adoption metrics). Must have a proven record of meeting tight deadlines without sacrificing quality.
- Strong communication skills are essential, both written and oral, targeted at a wide variety of internal and external audiences.
- Must have good idea about customer deployment scenarios and experience in dealing with peer teams outside engineering.
- Expected and assumed: independence, drive, motivation, willingness to go above and beyond, flexibility, and cooperative spirit.
