LEAD

• Client Centric
• Report and escalate Client Incidents
• Develop and maintain a strong connect with stake holders
• Provide a quick/satisfactory resolution for issues
• Build effective synergy with cross-functional units

Operational Excellence:

• Deliver BAU per set benchmarks/ agreements
• Monitor/Escalate errors and incidents
• Identify production efficiencies and deliver
• Monitoring all the below activities handled by the team to ensure better quality, controls are maintained.

• Processing/Validating of Deals, Facilities and Outstanding in Loan IQ.
• Review credit agreement to reconcile terms and conditions to deal structure
• Handling of Loan Servicing activities.
• Processing/Validating loan participations (new borrowings, increases, rollovers, pay-downs, commitment reductions)
• Daily transfer of loan proceeds; receipt of funds and matching incoming cash
• Process/Validate Interest and Fee billing for the direct/Agented Loans, billing the customers and send pro-rata shares to the participants.
• Process/Validate notice for breakage fee activity for fax to agent bank; follow-up with traders on rate to be assigned and process accordingly.
• Process/Validate notices of activities to fax to all participants/customers for loan confirmation.
• Handling of Swift Payments.
• Review the reconciliation of positions, discrepancies in Interest and fee payments etc.
• Preparation/posting of manual G/L entries as required.
• Review various system generated reports to ensure proper monitoring of the facilities; investigating past due items, suspense, receivables, expiring SBLC, etc
• Ensure all process requirements are documented fully, appropriately, and sign-off is obtained from all stakeholders periodically
• Ensure compliance/regulatory adherence
• Guide the team on complex production issues
• Effectively manage the KRI/KP

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