Lead ServiceNow Quality Analyst

Lead ServiceNow Quality Analyst

Location: Chennai (Work from office only)

Job Type: Full-time

Experience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testing

Job Summary:

We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations, enhancements, and upgrades. The ideal candidate will have deep knowledge of QA methodologies, a strong understanding of the ServiceNow platform, and experience leading QA efforts in agile environments.

Key Responsibilities:

• Lead QA efforts for ServiceNow projects including Incident, Problem, Change, CMDB, Service Catalog, and custom applications.
• Develop and maintain test strategies, plans, and cases for ServiceNow functionalities and integrations.
• Collaborate with developers, business analysts, and stakeholders to understand requirements and identify quality risks early.
• Perform functional, regression, integration, and UAT testing across multiple ServiceNow modules.
• Utilize automated testing tools such as ATF (Automated Test Framework) and other third-party tools as applicable.
• Maintain and enhance automated test suites for continuous testing in CI/CD pipelines.
• Track and report defects and testing progress using tools like JIRA, ServiceNow Agile, or Test Management plugins.
• Provide mentorship and guidance to junior QA analysts on ServiceNow testing best practices.
• Ensure testing complies with ITSM/ITIL processes and ServiceNow platform governance.

Required Skills and Experience:

• 5+ years of Quality Assurance experience, with at least 3 years focused on ServiceNow testing.
• Strong understanding of ServiceNow modules including ITSM, ITOM, HRSD, CSM, or others.
• Proficiency in using ServiceNow Automated Test Framework (ATF) and/or Selenium or other test automation tools.
• Hands-on experience with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• ServiceNow certifications (e.g., Certified System Administrator, Application Developer, or ATF Specialist).
• Experience with ServiceNow upgrade testing and managing testing cycles during version releases.
• Familiarity with API testing using Postman or similar tools.
• Experience in CI/CD environments using tools like Jenkins, Git, or Azure DevOps.