Lead ServiceNow Business Analyst

Role Overview: You will be joining the Foundational Platforms team within Automation Platform/GTI as a Lead Engineer at Deutsche Bank in Pune, India. The team is responsible for engineering the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM processes, and ITSM processes. You will have the opportunity to elicit requirements, design, and implement solutions used by tens of thousands of users worldwide. As a part of the global team, you will collaborate with the best ServiceNow Engineers and Business Analysts across three locations (UK, US, and India). Key Responsibilities: - Being a Subject Matter Expert for several ITSM, ITAM, ITOM, IRM, CMDB, CSDM processes and providing support to the relevant development teams - Expert in Agile Business Analysis processes, stakeholder engagement, requirement elicitation, etc. - Liaising with the Product Team, customers, and other stakeholders as appropriate, and acting as the business/functional counterpart for solution identification - Participating in the analysis of incoming demand requests and progressing them to technical stories for the backlog - Supporting Agile ceremonies such as sprint planning, daily stand-up, Show & Tell, and retrospectives - Actively supporting the business strategy, plans, and values, contributing to the achievement of a high-performance team culture - Defining and documenting the standards for how the professional discipline operates - Training and educating the chapter on these standards and measuring how well those standards are adopted - Providing oversight and measuring the professional growth of the discipline - Line manager responsibility for resources within BA chapter, ensuring clear development and career paths, succession planning, and hiring of resources Qualifications Required: - Minimum 15 years of experience working in a dynamic IT environment - Minimum 5 years of experience working as a ServiceNow Business Analyst - ServiceNow in-depth product knowledge is required in ITSM, ITOM, ITAM, or IRM areas - Proven experience as a Highly Skilled Business Analyst translating high-level requirements into technical stories - Experience working in a Scaled Agile environment - Advanced analytical and problem-solving experience - Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations,