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ALLIANZ SERVICES PRIVATE LIMITED
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Lead-Service Management

Lead-Service Management

ALLIANZ SERVICES PRIVATE LIMITED

5 - 10 years

8 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Service management PMP ITSM Agile Service delivery management Management Project delivery ITIL Monitoring Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

. Job Title: Business Service manager Key Accountabilities: Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met Assess project issues and identify solutions to meet productivity, quality and customer goals Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance) Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience/ Skills/Qualifications: Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have) Project certifications as PMP, Prince (good to have) Proficiency in managing ITSM tools, preferably ServiceNow At least 5 years proven experience as project manager and service manager In depth and proven experience in Telecommunications environment Agile project delivery Experience at working in a fast moving and changing environment Ability to provide direction and work with virtual, international teams Self-motivated and flexible with a can do attitude Proficient English skills

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ALLIANZ SERVICES PRIVATE LIMITED

www.allianz.com/en.html

Financial Services

Munich La Defense

10001 Employees

109 Jobs

Key People

Oliver Bäte

CEO
Margarita de la Vega

Chief Financial Officer
Géraldine Picaud

Chief Compliance Officer

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Lead-Service Management

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