Lead Quality Assurance Specialist

Role Overview: You will be responsible for ensuring all quality control procedures are well-documented and followed consistently throughout the manufacturing process. Your role will involve leading continuous improvement initiatives to enhance product quality and operational efficiency. In addition, you will be managing, mentoring, and developing the quality control team, which includes tasks such as hiring, training, conducting performance evaluations, and supporting career development opportunities. Key Responsibilities: - Ensure the company complies with relevant industry standards, regulatory requirements, and meets customer specifications. - Oversee and coordinate quality control testing and inspection processes at various stages, including raw material, in-process, and final product inspections. - Collaborate with customers to understand their quality requirements and address any quality-related concerns. - Manage customer complaints efficiently, ensuring timely resolution through effective problem-solving and communication strategies. - Create and implement quality concepts, work instructions, and process instructions. - Drive the completion of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) processes to obtain customer approval. - Be involved in Failure Mode and Effects Analysis (FMEA) and Control Plan processes. - Develop and maintain strong, trust-based relationships with customers as the main point of contact for all quality-related matters. Qualifications Required: - More than 15 years of relevant experience in quality control. - Knowledge of the Defence industry would be considered an added advantage.,