Lead Product Manager

About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Were a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. Were profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We are seeking a highly motivated and outcome-oriented Lead Product Manager to drive product strategy and execution for key product areas at Hiver. This is a hands-on leadership role where you will be leading a team of Product Managers and simultaneously owning critical Individual Contributor (IC) product initiatives end-to-end. You will play a pivotal role in shaping the product strategy, defining and delivering high-impact features, and ensuring they meet both customer needs and business goals.As a product lead in a fast-paced startup, you are expected to be customer-obsessed, data-informed, and excited about advocating product growth strategies to company leadership while following up with demonstrable results. Your ideas and approaches will need to have enough conviction, data, and projected benefits to influence senior stakeholders across teams such as Engineering, Support, Customer Success, Marketing, and Sales.

What you will be working on

• Customer-Centric Problem Solving: Identify and prioritize problems to solve by deeply understanding customer pain points and stakeholder needs. Your selections will be driven by well-articulated problem statements and innovative solutions backed by thorough market and competitive research.
• Product Definition & Delivery: Craft product specifications that start with the "why," ensuring they are comprehensive yet concise and readable. Collaborate seamlessly with architects, engineers, and designers to successfully ship the product. Take full ownership of scope, schedule, and quality. Validate outcomes and iterate rapidly.
• Beyond Feature Building: Recognize that success in B2B products is not just about adding capabilities. They are about driving business impact. Work closely with marketing, support, growth and customer success teams to maximize reach and implement changes that increase signups, conversions and adoption.
• Leadership and Team Development: Manage and mentor Product Managers. Foster a collaborative and innovative environment. Guide PMs through the product lifecycle and ensure efficient team performance.
• Stakeholder Communication: Communicate product goals, and progress to stakeholders. Present product updates clearly and compellingly. Influence product decisions and translate technical concepts for all audiences.
  

What are we looking for

• Experience: 8+ years of overall experience in Software tech or a product-driven environment, with at least 2 years in a role leading a team of product managers in a B2B SaaS organization.
• Growth Mindset & Analytical Skills: Demonstrated success in growth-oriented projects requiring experimentation, iteration, and strong analytical skills. Proficiency in leveraging analytics tools, customer feedback, and success signals to drive product improvements is critical. A proven track record of building and scaling products that meet user needs and business goals.
• Intuitive Design: Ability to develop simple and intuitive user experiences for self-serve products like Hiver. You should be a tech craftsperson with an eye for detail.
• Technical Acumen: Previous experience in technology roles is essential. You must possess a strong understanding of technology platforms, integrations, and system design to collaborate effectively with engineering architects and leads.