Lead or Senior Lead Payments Ops and Service

Role & responsibilities

1. AntiMoney Laundering (AML) & Transaction Monitoring - Ensure effective prevention, detection, and reporting of suspicious activity in line with RBI and FIU-IND requirements.

• Oversee daily and periodic AML transaction monitoring and ensure timely closure of alerts.

• Ensure 100% timely filing of STRs with FIU-IND.

• Review and enhance AML rule sets, thresholds, and risk scoring in the monitoring system.

• Conduct periodic review of customer risk classification (Low / Medium / High).

• Ensure zero overdue AML alerts beyond SLA.

• Drive periodic training and awareness for all employees on AML/CFT requirements.

2. Regulatory Compliance (RBI, PPI Master Directions, KYC/AML, NPCI & IHMCL guidelines) - Ensure complete compliance with RBIs directions for PPI issuers and related fintech regulations.

• Maintain 100% adherence to RBI Master Directions on PPIs and KYC guidelines

• Track and implement new regulatory circulars and ensure timely internal dissemination.

• Coordinate regulatory inspections and queries ensure all responses are timely and accurate.

• Conduct quarterly compliance testing and certification for key control areas.

• Maintain an updated regulatory compliance matrix covering all obligations.

• Ensure timely and accurate RBI & NPCI submissions (periodic returns, annual reports, etc.).

• Manage vendor and outsourcing compliance (as per RBI guidelines).

3. Internal Audit & Control Assurance - Strengthen internal control environment through periodic reviews and risk-based audits:

• Plan and execute annual internal audit calendar for compliance and AML processes.

• Ensure closure of internal audit findings within agreed timelines.

• Liaise with Internal & External auditors and Statutory Auditors for regulatory compliance reviews

• Conduct spot checks and sample testing of KYC files, onboarding flows, and transaction records

• Implement corrective and preventive actions (CAPA) based on audit results.

4. Stakeholder Management & Reporting - Ensure transparent reporting and proactive communication to senior management and regulators:

• Present monthly compliance and AML dashboards to senior management

• Coordinate with Business, Operations, Product, Tech, and Legal teams for compliance reviews

• Prepare regulatory and management reports (AML metrics, audit status, compliance scorecards).

• Maintain readiness for RBI inspections, FIU reviews, or audit inquiries

5. Assess robustness of SOPs, identify control gaps proactively and coordinate for remediation of gaps (including KYC, customer/ merchant Due Diligence, etc)

Preferred candidate profile

• Graduate / Post-graduate / CA / Professional qualification
• Payments/Fintech experience mandatory
• 7 to 10 years PQE (relevant Payments , Banking and Financial industry PQE should be at least 6 years)
• Regulatory & Compliance Expertise:
• AML & Transaction Monitoring Proficiency
• Internal Audit & Control Assessment
• Team Leadership & People Management
• Should have worked for reputed Fintech or Banks/Financial Institutions with deep domain knowledge on Compliance