Lead I - Software Engineering

5 - 7 years

5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are seeking a skilled AI Automation Engineer
with expertise in IT Service Management (ITSM) to join our team. The idealcandidate will be responsible for designing, developing, and implementingautomation systems that enhance efficiency and streamline ITSM processes. Thisrole requires a proactive individual who can identify and resolve issues withinITSM automation systems to ensure smooth and continuous operations.

Key Responsibilities:

  1. ITSM Automation SystemDevelopment:

    • Design and develop robust
      automation systems specifically for ITSM processes to optimize servicedelivery and improve operational efficiency.
    • Implement automation
      solutions across various ITSM platforms, ensuring compatibility andscalability.
  2. Issue Identification andResolution:

    • Proactively identify,
      analyze, and resolve issues within ITSM automation systems.
    • Conduct regular evaluations
      of ITSM automation systems to ensure optimal performance and reliability.
  3. Cross-FunctionalCollaboration:

    • Collaborate with
      cross-functional teams to ensure ITSM automation systems align withorganizational goals and objectives.
    • Work closely with IT
      service management and software development teams to integrate automationsolutions with existing ITSM systems and platforms.
  4. SDK Integration:

    • Focus on seamless
      integration of ITSM automation systems in line with a predeterminedSoftware Development Kit (SDK).
    • Ensure that all ITSM
      automation solutions are compatible with the SDK and meet the requiredstandards.
  5. Continuous Improvement:

    • Stay updated with the
      latest trends and advancements in AI, automation, and ITSM technologies.
    • Recommend and implement
      improvements to existing ITSM automation processes to enhance efficiencyand effectiveness.

Qualifications:

  • Bachelor s degree in
    Computer Science, Engineering, or a related field.
  • Proven experience in
    developing and implementing automation systems within ITSM environments.
  • Strong problem-solving
    skills and the ability to troubleshoot complex ITSM-related issues.
  • Experience working with
    cross-functional teams and integrating systems in ITSM settings.
  • Familiarity with ITSM SDKs
    and their application in automation processes.
  • Excellent communication and
    collaboration skills.

Preferred Skills:

  • Experience with AI
    technologies and machine learning in ITSM environments.
  • Knowledge of programming
    languages such as Python, Java, or C++.
  • Understanding of major ITSM
    platforms and tools such as ServiceNow, BMC Remedy, or Cherwell.

Required Skills

automation anywhere,itsm automation systems,itsm process design,ai automation,it service management,

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