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Lead I - Software Engineering

Lead I - Software Engineering

UST

5 - 7 years

5 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

python c++ software development automation anywhere automation systems process design machine learning artificial intelligence bmc remedy servicenow java automation cherwell itsm computer science ai techniques software engineering programming communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a skilled AI Automation Engineer
with expertise in IT Service Management (ITSM) to join our team. The idealcandidate will be responsible for designing, developing, and implementingautomation systems that enhance efficiency and streamline ITSM processes. Thisrole requires a proactive individual who can identify and resolve issues withinITSM automation systems to ensure smooth and continuous operations.

Key Responsibilities:

ITSM Automation SystemDevelopment:

Design and develop robust
automation systems specifically for ITSM processes to optimize servicedelivery and improve operational efficiency.
Implement automation
solutions across various ITSM platforms, ensuring compatibility andscalability.

Issue Identification andResolution:

Proactively identify,
analyze, and resolve issues within ITSM automation systems.
Conduct regular evaluations
of ITSM automation systems to ensure optimal performance and reliability.

Cross-FunctionalCollaboration:

Collaborate with
cross-functional teams to ensure ITSM automation systems align withorganizational goals and objectives.
Work closely with IT
service management and software development teams to integrate automationsolutions with existing ITSM systems and platforms.

SDK Integration:

Focus on seamless
integration of ITSM automation systems in line with a predeterminedSoftware Development Kit (SDK).
Ensure that all ITSM
automation solutions are compatible with the SDK and meet the requiredstandards.

Continuous Improvement:

Stay updated with the
latest trends and advancements in AI, automation, and ITSM technologies.
Recommend and implement
improvements to existing ITSM automation processes to enhance efficiencyand effectiveness.

Qualifications:

Bachelor s degree in
Computer Science, Engineering, or a related field.
Proven experience in
developing and implementing automation systems within ITSM environments.
Strong problem-solving
skills and the ability to troubleshoot complex ITSM-related issues.
Experience working with
cross-functional teams and integrating systems in ITSM settings.
Familiarity with ITSM SDKs
and their application in automation processes.
Excellent communication and
collaboration skills.

Preferred Skills:

Experience with AI
technologies and machine learning in ITSM environments.
Knowledge of programming
languages such as Python, Java, or C++.
Understanding of major ITSM
platforms and tools such as ServiceNow, BMC Remedy, or Cherwell.

Required Skills

automation anywhere,itsm automation systems,itsm process design,ai automation,it service management,

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Lead I - Software Engineering