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Lead I - MES Technical Support

6 years

6 - 7 Lacs

chennai

Posted:7 hours ago| Platform: GlassDoor logo

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Skills Required

support resolve analysis interface erp development configuration patch documentation training siemens sql integrity diversity technology design agility

Work Mode

On-site

Job Type

Part Time

Job Description

    6 - 9 Years
    1 Opening
    Chennai


Role description

Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:
Handles more complex MES issues that require deeper technical knowledge and system-level troubleshooting.

The Opportunity:
  • Investigate and resolve escalated issues from L1.
  • Perform root cause analysis for recurring MES problems.
  • Interface with MES application servers, databases, and integrations (e.g., ERP, SCADA).
  • Coordinate with development or vendor teams for bug fixes or enhancements.
  • Support MES configuration changes, patch deployments, and system upgrades.
  • Create and maintain technical documentation and knowledge base articles.
  • Provide guidance and training to L1 support staff.

Skills Required:
  • Strong technical knowledge of MES platforms (e.g., Siemens Opcenter, Rockwell FactoryTalk, GE Proficy).
  • Experience with SQL, system logs, and MES architecture.
  • Ability to work with cross-functional teams (IT, production, engineering).

Qualifications
Must have 6-8 years of experience in MES_Technical Support

What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:
Through business, we will better the lives of those less fortunate than ourselves.

Integrity:
We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

  • To support and promote the values of UST.
  • Comply with all Company policies and procedures

Skills

Mes,Lab support,SQL

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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