Lead- HR Technology HR Operations

Principal Responsibilities

Leverage New Technologies and Integration:

• Possess deep understanding of HR technologies and to identify and evaluate opportunities where technologies can be leveraged. Develop a framework to improve organisation needs, and enhance employee experience
• Drive adoption on a national level, ensuring support to the integration of new technologies or tools that improve HR services and operations
• Integrate all HR systems and platforms, maintaining data accuracy and integrityEnsure accurate data entry and follow up on data discrepancies
• Focus to build solutions that align with the requirements of organisation's diverse employee base

Employee Support

• Supervise team members to ensure tasks are completed within Service Level Agreements (SLA)
• Lead a team to serve as a primary contact for employee queries related to HR services, such as benefits, payroll, policies, and other HR procedures
• Provide timely, accurate, and professional responses to employee inquiries through various communication channels (phone, email, and in-person)
• Assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department

HR Administration

• Manage end-to-end transactions of the employee lifecycle on HR systems, ensuring data accuracy and timeliness
• Maintain accurate employee records in HRIS (Human Resource Information System), ensuring data integrity and confidentiality
• Process employee changes, including new hires, transfers, promotions, terminations, and leave requests, in a timely and efficient manner
• Administer employee benefits programs, including enrollments, changes, and terminations.
• Support the payroll process by ensuring accurate data is submitted on time
• Generate and manage reports and MIS for a workforce of 10,000+ employees

Onboarding Offboarding

• Assist with the onboarding process for new hires, ensuring they are set up with necessary tools, resources, and information
• Provide support for the offboarding process, including exit interviews and ensuring all documentation and equipment are returned

Process Improvement

• Identify opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction
• Participate in the development and implementation of HR initiatives and projects, such as system upgrades or process changes

Education and Experience

• Masters degree in Human Resources, Business Administration, or a related field is mandatory
• 6-10 years years of experience in HR operations, HR shared services, or a related HR field
• Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, Oracle HCM, or similar systems
• Knowledge of payroll and time management system will be preferred
• Hands-on experience with system implementations, integrations, and upgrades
• Familiarity with cloud-based HR solutions and SaaS models
• Knowledge in advanced reporting and analytics tools such as Power BI or Tableau
• Understanding of key HR metrics (e.g., attrition, employee engagement, productivity)
• Experience in process automation using tools like RPA and workflow optimization
• Deep understanding of service delivery models for shared services
• Experience with collaboration platforms (e.g., Slack, Microsoft Teams) and their integration with HR systems
• Has working knowledge of Google Suite (Google Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent communication, organizational, and interpersonal skills
• Strong attention to detail and ability to maintain confidentiality
• Ability to work collaboratively in a team environment