Lead

Role Overview: As a Customer Service Representative (CSR) at our company, you will play a crucial role in providing outstanding service to customers and being the primary point of contact for inquiries related to client programs. Your dedication to building relationships, resolving issues, and increasing customer trust and satisfaction will be key in delivering exceptional customer experiences. Key Responsibilities: - Professionally handle a high volume of incoming calls - Thoroughly gather customer information, assess needs, and educate customers on products and services - Navigate multiple systems efficiently - Meet all attendance requirements and be dependable - Resolve customer issues following one-call resolution guidelines - Meet or exceed company and client performance metrics - Identify opportunities for process improvements - Compile and generate reports as needed - Embrace changes in the business environment - Demonstrate strong decision-making and analytical abilities - Clearly articulate products and services to meet customer needs - Maintain schedule flexibility for weekends, evenings, holidays, and overtime - Work collaboratively as a team player Qualifications: - 1+ years of customer service experience, preferably in the healthcare industry - Stable work history - Professional appearance - Strong attention to detail and excellent communication skills - Proficiency in Microsoft applications - Bilingual (Spanish/English) skills are a plus - Passion for providing excellent customer care, especially to senior citizens - Minimum typing speed of 30 WPM - Commitment to customer satisfaction and integrity If you have the necessary skills and drive to excel in this role, we are excited to consider you for this opportunity. We look forward to receiving your application.,