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Lead Dynamics 365 Techno-Functional Consultant

8 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

service marketing drive customization configuration design power automate sharepoint ai analysis reporting crm automation javascript agile certification

Work Mode

On-site

Job Type

Full Time

Job Description

Were Hiring : Lead Dynamics 365 Techno-Functional Consultant

Locations :

Chennai | Bangalore | Hyderabad

Experience :

8+ YearsOnly Immediate JoinersAre you a Dynamics 365 expert with strong techno-functional skills across Sales, Customer Service, Marketing, and Contact Centre modules? Were looking for a senior professional/lead to drive end-to-end implementations and cross-functional delivery.

Role Overview

We are seeking a seasoned Microsoft Dynamics 365 Consultant with deep expertise across Sales, Customer Service, Contact Center, and Marketing modules.This role requires a hybrid of functional and technical capabilities to lead customization, configuration, and implementation efforts aligned with business goals and user needs.

Key Responsibilities

  • Lead implementation and enhancement of Dynamics 365 modules : Sales, Customer Service, Marketing (Customer Insights), and Contact Center
  • Design and configure OOB features via PowerApps
  • Develop solutions using Power Automate, C#, JavaScript
  • Configure IVRs, chatbots, queues, and omnichannel capabilities
  • Collaborate with dev, QA, and business teams
  • Integrate with tools like Outlook, SharePoint, Teams
  • Leverage AI tools like Copilot, sentiment analysis, and reporting

Required Skills & Experience

  • 8+ years in Dynamics 365 Sales, Service, Marketing, and Contact Center
  • Strong in CRM workflows, lifecycle automation, Power Platform
  • Hands-on in C#, JavaScript, ADO pipelines, ALM, and integrations
  • Agile project experience & excellent stakeholder communication
  • Bonus : Microsoft certification & domain experience in insurance
(ref:hirist.tech)

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