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Lead Cust Exp Specialist

2 - 7 years

6 - 10 Lacs

Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Order management SAP Claims Customer satisfaction Process improvement Relationship Customer relationship Management Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description- Lead Customer Exp. Interacts w/ customers prior to and after sale. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Develops and maintains positive customer relations. Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Substantially impacts the relationship between Honeywell and the customer. Process Day to Day Order. Clear Backlogs. Respond Customer Queries and Claims (non Disputes). Collaborate with different cross functions for Customer Resolutions and Process Improvement. Skills Required: Any Graduate with minimum 2 years of experience. Highly adaptable and able to learn new technologies quickly. Encourage & Follow Honeywell Behavior/policies. SAP- Order Management Salesforce | Case Management Job Description- Lead Customer Exp. Interacts w/ customers prior to and after sale. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Develops and maintains positive customer relations. Coordinates w/ various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Substantially impacts the relationship between Honeywell and the customer. Process Day to Day Order. Clear Backlogs. Respond Customer Queries and Claims (non Disputes). Collaborate with different cross functions for Customer Resolutions and Process Improvement.

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