Lead Cust Exp Specialist

As a Lead Customer Experience Specialist at Honeywell, your role involves interacting with customers both before and after sales to ensure their needs are met and to maintain positive customer relations. You will process orders, handle correspondence, and collaborate with various departments within the company to address customer requests promptly and effectively. Your contribution significantly impacts the relationship between Honeywell and its customers. In this position, you will be responsible for processing day-to-day orders, clearing backlogs, responding to customer queries and non-dispute claims, as well as collaborating with different cross-functional teams to resolve customer issues and improve processes. Your primary focus will be on enhancing customer satisfaction by developing strategies, analyzing feedback, and driving continuous improvements in service delivery. Your valuable insights will play a crucial role in ensuring exceptional service and support for our customers. As a Lead Customer Experience Specialist, you will report directly to the [Title] within the company and will be based in [City, State], working on a [Hybrid, On-site, Remote] work schedule. About Us: Honeywell is dedicated to helping organizations tackle the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments. Our solutions, powered by Honeywell Forge software, aim to make the world smarter, safer, and more sustainable.,