Lead Cust Exp Specialist

Role Overview: As a Lead Customer Experience Specialist at Honeywell, your primary responsibility is to interact with customers before and after sales to ensure their satisfaction. You will process orders, handle correspondence, and fulfill customer needs. Building and maintaining positive customer relations is essential in this role, as you will be the key point of contact between Honeywell and the customers. Your coordination with various functions within the company is crucial to handling customer requests efficiently and in a timely manner. Clearing backlogs, responding to customer queries and claims (non-disputes), and collaborating with different cross-functional teams for customer resolutions and process improvements are also part of your day-to-day responsibilities. Key Responsibilities: - Interact with customers before and after sales to ensure customer satisfaction - Process orders, handle correspondence, and fulfill customer needs - Develop and maintain positive customer relations - Coordinate with various functions within the company for handling customer requests efficiently - Process day-to-day orders - Clear backlogs - Respond to customer queries and claims (non-disputes) - Collaborate with different cross-functional teams for customer resolutions and process improvements Qualifications Required: - Prior experience in a customer-facing role - Strong communication and interpersonal skills - Ability to coordinate with various functions within a company - Problem-solving skills and the ability to handle customer queries effectively About the Company: Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition. Through their Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by Honeywell Forge software, they provide actionable solutions for a smarter, safer, and more sustainable world. Role Overview: As a Lead Customer Experience Specialist at Honeywell, your primary responsibility is to interact with customers before and after sales to ensure their satisfaction. You will process orders, handle correspondence, and fulfill customer needs. Building and maintaining positive customer relations is essential in this role, as you will be the key point of contact between Honeywell and the customers. Your coordination with various functions within the company is crucial to handling customer requests efficiently and in a timely manner. Clearing backlogs, responding to customer queries and claims (non-disputes), and collaborating with different cross-functional teams for customer resolutions and process improvements are also part of your day-to-day responsibilities. Key Responsibilities: - Interact with customers before and after sales to ensure customer satisfaction - Process orders, handle correspondence, and fulfill customer needs - Develop and maintain positive customer relations - Coordinate with various functions within the company for handling customer requests efficiently - Process day-to-day orders - Clear backlogs - Respond to customer queries and claims (non-disputes) - Collaborate with different cross-functional teams for customer resolutions and process improvements Qualifications Required: - Prior experience in a customer-facing role - Strong communication and interpersonal skills - Ability to coordinate with various functions within a company - Problem-solving skills and the ability to handle customer queries effectively About the Company: Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition. Through their Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by Honeywell Forge software, they provide actionable solutions for a smarter, safer, and more sustainable world.