Lead Conversational AI Developer - NLP/LLM

Responsibilities

• Lead a team of developers in building and deploying bots on the Kore.ai platform.
• Translate functional requirements into scalable technical implementations.
• Implement Dialog Tasks, NLP configurations, webhook integrations, and channel setups.
• Support the integration of LLM-based features and apply prompt engineering for smart responses.
• Collaborate with architects and business stakeholders to ensure technical alignment.
• Conduct code reviews, quality checks, and provide mentorship to junior developers.
• Monitor and optimize performance, handle escalations, and support production deployments.
• Stay updated with platform enhancements, SDKs, and GenAI tools within Kore.ai .
  

Requirements

• 8+ years of experience in software development with at least 2 years in Conversational AI.
• Hands-on experience with Kore.ai 's Bot Builder, BotKit, Webhooks, and multi-channel deployments.
• Proficiency in JavaScript/Node.js and REST API integrations.
• Working knowledge of prompt design and LLM features (OpenAI, Gemini, etc. ).
• Familiarity with NLP/NLU models, intent/entity creation, and fallback handling.
• Strong debugging, code optimization, and peer review practices.
• Effective communication and team leadership skills.
  

Preferred Qualifications

• Kore.ai Developer Certification.
• Experience in deploying bots integrated with contact center platforms.
• Understanding of agentic workflows and GenAI orchestration.