Lead Central

Ensuring Perfect Customer Experience: Track and assess the bottlenecks in delivering perfect Customer Experience in the supply chain process across the last mile supply chain network pan-India. Monitoring KPIs related to Customer Experience across 4000+ last mile hubs Pan India, connect with the ground operations team and gather insights. Design and implement short term and long-term solutions for recovering customer pain. Recover negative customer experience by ensuring escalations resolution within timeline. Program Management Imperfection KPI: Collaborate with cross-functional teams to implement corrective actions. Work closely with the design, product, analytics, and operations teams to deep dive and build action plans to ensure perfect Customer Experience. Work on pilot initiatives to minimize escalations and optimize the current processes with scalable cost-effective solutions. Data Analysis and Reporting: Create comprehensive reports and dashboards to present KPI performance and trends to leadership. Provide actionable insights to the supply chain team and management for informed decision-making. Presenting key insights and progress in weekly review meetings to update leadership on KPI performance and improvement initiatives. To succeed in this role you should have the following Graduate/Postgraduate. Experience in the Last Mile is an added advantage. Must be comfortable with handling large sets of data through Excel. R Studio will be a plus. Good stakeholder management and quick learner Exposure & Comfort in fast pace with data driven detail orientation. Mandatory Skills Stakeholder Management, Excel Report Preparation, Data Analytics, Program Management Desirable Skills: SQL, R, Python, Excel, Powerpoint