Lead Business System Analyst (Gainsight Administrator)

We are looking for an experienced Gainsight Administrator to join our Customer Success Operations team. In this role, you will own the configuration, administration, and optimization of the Gainsight platform to enable scalable processes and deliver exceptional customer experiences.

About You – experience, education, skills, and accomplishments

• Bachelor’s degree or equivalent experience.

• 5+ years of experience in Customer Success operations or system administration.

• Minimum 2 years of hands-on Gainsight administration experience.

• Strong understanding of SaaS business models and customer lifecycle management.

• Experience with data management, reporting, and integrations (Salesforce preferred).

• Excellent problem-solving skills and ability to work independently in a fast-paced environment.

What will you be doing in this role?

• Administer and maintain the Gainsight platform, ensuring data accuracy and system reliability.

• Configure workflows, rules, and dashboards to support proactive customer engagement.

• Collaborate with Customer Success, IT, and cross-functional teams to gather requirements and implement solutions.

• Develop and maintain integrations between Gainsight and other systems (e.g., Salesforce, data warehouse).

• Monitor system performance, troubleshoot issues, and implement best practices for platform optimization.

• Provide training, documentation, and support for Gainsight users across the organization.

About the Team

Clarivate is a global leader in providing trusted insights and analytics to accelerate innovation. Our mission is to empower organizations worldwide with data-driven solutions that advance research, discovery, and customer success. With a strong presence across multiple geographies, we foster an inclusive culture and value-driven approach to deliver excellence. Our A&G Customer Success team is comprised of colleagues across the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a permanent position with Clarivate.9 hours per day including lunch break. However, you should be flexible with working hours to align with globally distributed teams and stakeholders.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.