Lead Assistant Manager

Essential Functions

• Documentation Specialist will be primarily responsible for creating end to end Documents
• Candidate will be responsible to get process related all information from client to create Document
• Candidate will be responsible to capture and create structured SOPs, Process maps and other required documents
• Candidate is responsible to maintain Documentation Tracker to Track the timely reviewing and approval of Documents
• Candidate will be responsible for storing all approved documents for Operations team to access

Performance parameters

• Complete Documentation as per agreed timelines
• Quality of output meeting the client expectation
• Internal and External Feedback
• Use of Digital Innovation in Process Documentation/ contribution in project management/ Op Ids
• Coordinating and supporting in project management in various stages
• Lean Six Sigma training (Asset, Lean & Green Belt) completed within a year
• Domain expertise/ Certifications/ Upskilling

Roles and Responsibility

• Independently handle client calls
• Will Document End to End Process
• Check completion and correctness of Documents using Documentation check list
• Work closely with client to get the timely approvals on Documents
• Will follow Documentation guidelines to create Documents
• To save and share documents with Operations team

• 
  Technical Skillset Required
  • Excellent knowledge of MS Word, Visio & PowerPoint
  • Excellent Working E-mail writing, communication skills are required

Primary Internal Interactions

Primary External Interactions

Work Experience, Competencies and Skills Requirement

• Minimum 2 years of experience in SOP/DTP and Process map creation
• Excellent Oral and written communication skills to interact with clients and stakeholders
• Process Modelling and Mapping Skills
• Identify problems and potential solutions
• Building relationships
• Flexible for working hours
• Valid US visa

Values & Behavior

• Sense of Responsibility
• Delivering Quality
• Flexibility

• Graduate / Post Graduate in any stream