Lead Assistant Manager

5 - 10 years

5 - 9 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Lead Assistant Manager

EXL/LAM/1421219

    Digital SolutionsGurgaon
    Posted On
    08 Aug 2025
    End Date
    22 Sep 2025
    Required Experience
    5 - 10 Years

Basic Section

Number Of Positions

1

Band

B2

Band Name

Lead Assistant Manager

Cost Code

G090707

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1000000.0000 - 1500000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

EXL Digital

Sub Group

Digital Solutions

Organization

Digital Solutions

LOB

CX(CONNECx)

SBU

Exelia.AI

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

BUSINESS ANALYSIS

BUSINESS ANALYST / PRODUCT ANALYST

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Job Description


Position Title, Responsibility Level

LAM/Manager- Business Analyst (BA)


Function

CDO


Reports to

Project Lead / Solution Consultant


Permanent/ Temporary

Permanent


Span of Control

IC role


Location

Noida / Gurgaon


Basic Function

  • Work with business to understand existing operations
  • Document existing process maps, create process flows
  • Interact with technical SME’s and help navigate as-is process flows
  • Identify the transformation opportunities in existing operations
  • Document functional and process designs
  • Work with business and technical teams to firm up the CBA for the transformation
  • Strong interpersonal skills and extremely resourceful
  • Able to derive actions and lead the team on path to achieve those
  • Proven ability to solve problems creatively
  • Good stakeholder management and ability to connect with business SME to process owners


Essential Functions

  • Possess excellent business acumen
  • Works with business to identify opportunities for improvement in business operations and processes
  • Interacts with business stakeholders and client business subject matter experts in order to understand their requirements and map as-is process
  • Gather, document and analyze business needs and requirements
  • Create documentation and user manuals


Primary Interactions

  • Business SME of internal and external client
  • Client business sponsors and stakeholder
  • Project Lead
  • Solution Consultant
  • BU Head
  • Business Head
  • Client


Organizational Relationships


Reports To : Project Lead Supervises : Individual Contributor


Skills


Technical Skills

  • Excellent Number orientation (MS Excel/VB Skills) and good knowledge of PowerPoint


Process Specific Skills


  • Good organizing skills and ability to work independently with

strict deadlines

  • Strong Auditing skills and eye for detail
  • Effective planning and prioritizing abilities to execute everyday responsibilities
  • Strong business acumen


Soft skills (Desired)


  • Good Communication skills and written English skills


Soft Skills (Minimum)


  • Good written English and Comprehension skills


Education Requirements

  • A graduate/post graduate qualification in any stream


Work Experience Requirements

4-6 years of related experience

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