Lady Front Office Staff

Position Title: Front Office Staff (Female)
Company: HH Homoeo Clinic
Location: opposite St. Xavier's Church, Pullur, Kerala 680683
Employment Type: Full-Time

Job Overview

We are seeking a polite, organized, and professional Lady Front Office Staff to join our medical clinic. The ideal candidate will be the first point of contact for our patients, managing online appointments, handling medicine-related inquiries, and ensuring smooth day-to-day operations at the front desk. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced healthcare environment.

Key Responsibilities

• Greet and assist patients with a warm and professional attitude upon arrival.
• Manage online appointment scheduling, cancellations, and rescheduling through our clinic’s software or website.
• Answer phone calls, respond to patient inquiries, and coordinate medicine-related requests (e.g., prescription refills, availability queries).
• Maintain patient records, ensuring accuracy and confidentiality in compliance with clinic policies.
• Coordinate with doctors, nurses, and other staff to ensure smooth workflow and timely patient care.
• Handle billing, process payments (cash, card, or insurance), and issue receipts.
• Keep the front office area clean, organized, and presentable at all times.
• Assist in basic administrative tasks such as filing, data entry, and inventory tracking of office or medical supplies.
• Follow up with patients for appointment reminders or feedback as needed.

Qualifications

• Prior experience in a front office or receptionist role, preferably in a medical or healthcare setting.
• Proficiency in using appointment scheduling software, MS Office (Word, Excel), and basic computer skills.
• Excellent communication and interpersonal skills to interact with patients and staff.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Knowledge of medical terminology and procedures is a plus but not mandatory.
• Ability to handle sensitive patient information with discretion and professionalism.
• Fluency in English and malayalam to cater to diverse patients.
• Pleasant personality with a patient-friendly approach.

Job Type: Full-time

Pay: ₹8,505.04 - ₹15,000.00 per month

Work Location: In person