Job
Description
Job Responsibility Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation Prioritize defects and plan for production release based on defect criticality or align with the quarterly release Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments Follow up on defect closure and meet defect closure KPI Share production defect support learning with QA team and development team to improve application quality and minimize future defects Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure proper knowledge transfer (KT) from project/development team before enhancement release Verify and deploy programs and systems Troubleshoot, debug and upgrade existing software Recommend and execute improvements JobRequirementsTechnical Skills & Experience Programming / OS / Technology Skills: At least few years of experience in maintaining / managing applications in at least some of the technologies such as Java, ReactJS, Python, Oracle, MariaDB, MSSQL, Solaris, RedHat Linux, JBOSS, WebLogic, Apache, Cloud based development, MQ, Connect Direct, Control-M, Tivoli, Geneos, etc Knowledge of FIS OPF (Open Payment Framework) product is a must at least in the capacity of troubleshooting, deployment, etc Strong working experience with Java, Spring Boot and API (Microservices) Experience with databases (SQL) and Object Relational Mapping (ORM) frameworks 5 or more years in troubleshooting and fixing issues across different technologies/platform Strong troubleshooting and problem-solving skills Experience with payment domain and SWIFT message will be a big plus Strong written, oral communication skills and ability to manage user/vendor/customer Ability to easily adapt to any technology/environment and lean new languages / technologies / tools Experience tuning Kafka components for varying traffic and performance requirements Experience with Incidents & Problem management & associated tools (Remedy) Attention to details Education Degree in Computer Science or related disciplinePrimary Contacts Production Support / Service Recovery teams Development Team Technology & Operations team Vendor Teams
