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L2 VoIP Engineer

3 years

0 Lacs

Delhi India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

voip sip troubleshooting configuration support escalation network resolve diagnostics qos routing networking tcp ip capture wireshark communication

Work Mode

On-site

Job Type

Full Time

Job Description

Level 2 VoIP Engineer


Salary: Up to ₹30,000 per month


Key Responsibilities:

  • Provide

    L2 technical support

    for VoIP systems, including SIP trunks, PBX, and related network components.
  • Troubleshoot and resolve

    escalated tickets

    from Level 1 engineers.
  • Perform advanced diagnostics on SIP signaling, RTP streams, call flows, and QoS issues.
  • Configure and maintain PBX systems, SIP trunks, DID routing, IVR menus, and call queues.
  • Coordinate with carriers, vendors, and clients to resolve VoIP-related problems.
  • Monitor VoIP infrastructure performance and proactively address potential issues.
  • Document troubleshooting steps, solutions, and best practices.
  • Assist in VoIP deployments, migrations, and integrations with third-party applications.



Required Skills & Qualifications:

  • 1–3 years of hands-on experience in VoIP support.
  • Strong knowledge of

    SIP, RTP, codecs, NAT traversal, and VoIP QoS

    .
  • Experience with

    PBX platforms

    such as 3CX, Asterisk, FreePBX, or similar.
  • Familiarity with

    networking fundamentals

    (TCP/IP, DNS, firewalls, routers, VLANs).
  • Proficient in using

    packet capture tools

    like Wireshark for VoIP analysis.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills for client and team interaction.
  • Ability to work under pressure and manage multiple tickets simultaneously.


More Jobs at The Telephony Co.

L2 VoIP Engineer

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Salary: Not disclosed

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